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Shipping Information
At NELSON Enginepro, we are committed to ensuring that your orders are delivered promptly and securely. Here is a detailed overview of our shipping policies and options:
Domestic Shipping:
- Standard Shipping: Our standard shipping option is reliable and cost-effective, ensuring that your order arrives within 5-7 business days.
- Expedited Shipping: For faster delivery, choose our expedited shipping option to receive your order within 2-3 business days.
- Next-Day Shipping: For urgent needs, we offer next-day shipping on orders placed before 12 PM local time.
International Shipping:
- Global Reach: We proudly ship to customers worldwide. Delivery times and costs vary depending on the destination country.
- Customs and Duties: Please note that international orders may be subject to customs duties and taxes. These charges are the responsibility of the recipient and will vary by country. However, we can assist with these processes—please contact us for more information and support.
Order Processing:
- Processing Time: Orders are typically processed within 1-2 business days. You will receive a confirmation email once your order has been shipped.
- Tracking: Once your order is shipped, a tracking number will be provided so you can monitor the status of your shipment in real-time.
Shipping Rates:
- Calculation: Shipping costs are calculated at checkout based on the weight, dimensions, and destination of the package.
- Free Shipping: We offer free standard shipping on domestic orders over a certain amount. Check our website for current promotions and eligibility.
Packaging:
- Secure Packaging: All orders are carefully packed to ensure that your products arrive in excellent condition.
- Environmentally Friendly: We are committed to sustainable practices and use eco-friendly packaging materials whenever possible.
Returns and Exchanges:
- Easy Returns: If you are not completely satisfied with your purchase, we offer a straightforward return policy. Visit our Returns and Exchanges page for more details.
- Damaged Items: In the rare event that your order arrives damaged, please contact our customer support team immediately for assistance.
Customer Support:
- Assistance: Our customer support team is here to help with any shipping inquiries or issues. Contact us via phone or email for prompt and friendly service.
Thank you for choosing NELSON Enginepro. We look forward to serving you and ensuring that your order reaches you safely and efficiently.