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Returns Information
At NELSON enginepro, we are committed to ensuring your complete satisfaction with your purchase. If for any reason you are not satisfied with your order, our returns policy makes it easy to return or exchange items. Please review the following details regarding our returns process:
Return Policy:
- Eligibility: Items must be returned within 30 days of receipt in their original condition, unused, and in the original packaging.
- Proof of Purchase: A receipt or proof of purchase is required for all returns.
- Non-Returnable Items: Custom-built engines, special order items, and clearance items are non-returnable unless defective or damaged.
Return Process:
- Contact Us: Before returning an item, please contact our customer support team to initiate the return process. Provide your order number and reason for the return.
- Receive Authorization: Our customer support team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to return your item.
- Package the Item: Carefully pack the item in its original packaging, including all accessories, manuals, and documentation. Write the RMA number clearly on the outside of the package.
- Ship the Item: Ship the item to the address provided by our customer support team. We recommend using a trackable shipping service to ensure the package is delivered safely.
Refunds and Exchanges:
- Refunds: Once we receive and inspect your return, we will notify you of the status of your refund. If approved, the refund will be processed and a credit will automatically be applied to your original method of payment within a certain number of days.
- Exchanges: If you need to exchange an item for a different product, please let our customer support team know when you contact us. We will process the exchange once we receive and inspect the original item.
Damaged or Defective Items:
- Reporting: If your order arrives damaged or defective, please contact us immediately. Provide photos of the damaged or defective item and packaging.
- Resolution: We will work with you to resolve the issue promptly, either by sending a replacement or issuing a refund.
Return Shipping Costs:
- Customer Responsibility: Return shipping costs are the responsibility of the customer unless the item is defective, damaged, or incorrect.
- Prepaid Return Label: For defective, damaged, or incorrect items, we will provide a prepaid return shipping label.
Customer Support: For any questions or assistance with returns, please contact our customer support team. We are here to help and ensure a smooth return process.
Thank you for shopping with NELSON enginepro. Your satisfaction is our priority, and we strive to provide a hassle-free returns experience.